Freshworks
PulseAugur coverage of Freshworks — every cluster mentioning Freshworks across labs, papers, and developer communities, ranked by signal.
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Freshworks embeds MCP Gateway in Freshservice for AI context
Freshworks has integrated an MCP Gateway into its Freshservice ITSM platform, aiming to solve the problem of AI agents lacking access to live enterprise data. This new gateway allows AI agents to pull information from v…
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Freshworks CEO: Agile enterprises win AI race by rebuilding IT
Enterprises that successfully leverage AI are prioritizing foundational IT infrastructure over specific models, according to Freshworks CEO Dennis Woodside. Companies like Seagate and New Balance are rebuilding their sy…
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Freshworks launches AI Agent Studio for Freshservice platform
Freshworks has launched the AI Agent Studio within its Freshservice platform, aiming to enhance service transformation for businesses. This new tool allows for the creation of custom AI agents designed to automate and s…
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Freshworks enhances platform with Meta-Cognitive Platform and autonomous tools
Freshworks is leveraging its Meta-Cognitive Platform (MCP) and autonomous developer tools to enhance its platform capabilities. This strategy aims to streamline development processes and unlock new functionalities withi…