Meta 已在全球范围内推出其 WhatsApp Business AI 商业代理，使中小型企业能够利用 AI 进行客户支持。该代理可以处理咨询、推荐产品、安排预约和合格潜在客户，并且也可在 Instagram Direct Messages 上使用。该服务的定价将整合到 WhatsApp Business Premium 订阅中，大型企业可能会按 token 使用量收费。 AI
影响 通过 AI 自动化增强中小企业的客户服务能力，可能提高效率和潜在客户合格率。
排序理由 这是一个特定商业应用的发布，而不是核心 AI 模型发布或研究突破。
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