用户报告称在使用AI服务时，客户支持方面存在严重问题，尤其是在计费和账户管理方面。一位用户详细描述了与Anthropic支持部门长达七周的痛苦经历，涉及欺诈性收费、一个建议进行拒付导致订阅取消的机器人，以及无法联系到人工客服。同样，另一位用户正经历Cursor持续的计费故障，已支付的发票仍被标记为未付款，阻碍了账户升级，并且也无法从AI支持处获得有效帮助。 AI
影响 凸显了AI产品在客户服务方面可能存在的差距，影响用户信任和留存。
排序理由 用户报告的与AI相关产品的客户支持问题。
AI 生成摘要 · Google Gemini · 来自 2 个来源。 我们如何撰写摘要 →
<!-- SC_OFF --><div class="md"><p>I had fraudulent charges on my Anthropic account, support's own bot told me to file chargebacks, and the chargebacks got my legitimate subscription canceled. Still haven't reached a human after 7 weeks.</p> <p>Posting this partly to vent and part…
<!-- SC_OFF --><div class="md"><p>Hi guys, had a payment not go through. I paid the invoice now, but I can't upgrade my account because the interface keeps treating my invoice as "unpaid". Even though when I click, I get sent to a Stripe link that the invoice was, in fa…