一位 Anthropic Claude AI 的企业客户报告了一个重大的账单和账户管理问题。该公司意外地被 Anthropic 双重收费，当他们对重复收费发起拒付时，Anthropic 错误地取消了他们活跃的主要账户，而不是重复账户。尽管重新购买了服务，Anthropic 只退还了最初的基础订阅费，并保留了约 3,900 加元的额外席位费用，这些席位也被取消了。客户对 Anthropic 的支持表示沮丧，称其响应缓慢、无法解决错误，并且如果再次发起拒付，还可能面临进一步的账户问题。 AI
影响 突显了依赖 AI 服务的企业可能遇到的潜在客户服务和账单问题。
排序理由 客户对现有产品的账单和支持的投诉。
AI 生成摘要 · Google Gemini · 来自 2 个来源。 我们如何撰写摘要 →
<!-- SC_OFF --><div class="md"><p>Posting our experience as a paying Claude business customer (30+ seats) in case it helps anyone weighing a Team/Enterprise plan. We run an annual Claude subscription for our company. Back in the spring we got accidentally double-billed — a duplic…
<!-- SC_OFF --><div class="md"><p>Posting our experience as a paying Claude business customer (30+ seats) in case it helps anyone weighing a Team/Enterprise plan. We run an annual Claude subscription for our company. Back in the spring we got accidentally double-billed — a duplic…