English(EN) @ whack My cousin had this with Booking.com to check in the tickets 2 days before the flight. Found out that most likely the # KLM flight had been cancelled, bu

Booking.com 因仅限 AI 互动而受到客户支持批评

作者 PulseAugur 编辑部 · [1 个来源] · 2026-07-10 15:38

一位用户讲述了其表姐乘坐 KLM 航班的糟糕经历，该航班很可能已被取消，但 Booking.com 未能及时通知。用户详细描述了通过 Booking.com 的 AI 聊天和电话系统尝试联系人工客服的困难过程，系统反复将他们重定向到自动回复。最终，表姐不得不直接联系 KLM 重新预订航班，这导致了对 Booking.com 客户服务的强烈负面评价。 AI

排序理由用户生成的关于客户服务的投诉，并非重大的行业事件。

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Mastodon — fosstodon.org TIER_1 English(EN) · [email protected] · 2026-07-10 15:38

@ whack My cousin had this with Booking.com to check in the tickets 2 days before the flight. Found out that most likely the # KLM flight had been cancelled, bu

@ whack My cousin had this with Booking.com to check in the tickets 2 days before the flight. Found out that most likely the # KLM flight had been cancelled, but Booking hadn't notified. So urgent action required. As it happens Booking.com does everything, EVERYTHING, to keep you…

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@ whack My cousin had this with Booking.com to check in the tickets 2 days before the flight. Found out that most likely the # KLM flight had been cancelled, bu

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