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实体 Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots

Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots

PulseAugur coverage of Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots — every cluster mentioning Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots across labs, papers, and developer communities, ranked by signal.

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  1. TOOL · CL_106627 ·

    研究发现,社交聊天机器人应自我纠正错误以维持用户信任

    一项涉及120名参与者的研究探讨了社交聊天机器人在出现错误后如何恢复并维持用户信任。研究人员发现,当聊天机器人能够自我纠正错误时,与由外部来源纠正错误相比,用户会认为它们更值得信赖、更具专业性。研究还表明,用户与聊天机器人之间社会联系的强度会放大自我纠错的有效性,这表明聊天机器人应被设计成能够处理自己的错误,以培养长期的可信度。