Smart-home AI designers balance rights and rites to manage user expectations

A new research paper introduces "Expectations Management" (EM), a model for how practitioners shape user expectations for smart-home AI. Based on interviews with designers from Amazon Alexa, Microsoft Azure IoT, and Google Nest, EM balances organizational rights with cultural practices. The paper outlines four design tensions and offers a five-phase EM Design Playbook to support responsible smart-home AI development. AI

影响 Provides a framework for designing more responsible and human-centered smart-home AI experiences.

排序理由 Academic paper introducing a new model for smart-home AI design.

在 arXiv cs.LG 阅读 →

• Amazon Alexa
• Google Nest
• Varad V Vishwarupe
• Microsoft Azure IoT

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