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实时 08:07:59

Anthropic enterprise users face access issues, struggle to reach support

A user reported that their company's enterprise subscription to an Anthropic product was banned on the first day of use. Despite multiple attempts by IT to contact customer support over three weeks, they have been unable to reach a human representative. This has left many employees unable to access the service they are paying for, prompting the user to seek alternative solutions for resolving the issue. AI

影响 Enterprise customers are experiencing significant issues with accessing and receiving support for AI products, potentially hindering adoption.

排序理由 User-reported issue with an enterprise product's access and customer support.

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报道来源 [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Proud_Championship36 ·

    Banned on first day of enterprise subscription; three weeks later have not reached a human at Anthropic

    <!-- SC_OFF --><div class="md"><p>I work for a medium-sized global business (mostly US, also offices in Europe and Asia) with a few thousand employees. Three weeks ago, IT announced we purchased an enterprise subscription. I was able to log in with via corporate SSO (Azure AD) bu…