STAT News发布了一项对Commure和Athelas的调查，这两家健康科技公司均获得General Catalyst的支持，合并估值达70亿美元。报道强调了客户体验的巨大差异，一些用户称其AI收入周期软件“糟糕透顶”，并报告了重大的财务损失，而另一些用户则称赞其为“神奇”。调查还发现，一些客户拥有Athelas邮箱，并且合同条款要求他们推荐新业务，尽管该公司声称这些条款并未执行。 AI
影响 凸显了医疗保健收入周期管理领域AI采用的潜在风险和差异。
排序理由 关于健康科技公司AI软件性能和客户体验的调查报道。
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As our reporting shows, some of those happy customers have Athelas email addresses and are on the company Slack, or have stipulations written into their contracts that say they have to refer new customers to the company -- a clause which the company says was never implemented. Bu…
Today we published our months-long investigation into Commure (and Athelas), the General Catalyst-backed health tech company valued at a total of $7 billion. Why do some Commure/Athelas customers call its AI revenue cycle software "horrible" and say they've lost over a million do…