A user experienced unexpected "Extra Usage" charges on their Anthropic Claude Code subscription, totaling approximately $180 over three days. Despite not actively using the service, their usage meter showed 100% capacity, leading to erroneous billing. The user's attempts to resolve the issue through Anthropic's support system were initially met with an AI chatbot, and subsequent requests to speak with a human went unanswered for over a month. Ultimately, Anthropic support identified a persistent session on a second device, issued a refund, and helped secure the account. AI
影响 Highlights potential customer service gaps and billing inaccuracies with AI-powered support systems.
排序理由 User reports a negative customer support experience with an AI chatbot and billing issues for a product.
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