An open-source AI agent named RelayOps has been developed to handle customer support for telecom and subscription billing. This agent has demonstrated a 54% auto-resolution rate on a sample of 50 tickets, with zero unsafe actions or billing escapes in adversarial testing. RelayOps utilizes a fine-tuned Qwen2.5 model for intent classification and a hybrid RAG system, incorporating independent guardrails to prevent inaccurate pricing or offers. AI
IMPACT This open-source release provides a specialized AI agent for customer support, potentially improving efficiency and safety in telecom billing operations.
RANK_REASON The cluster describes an open-source release of an AI agent with detailed performance metrics and technical specifications, fitting the criteria for a research release. [lever_c_demoted from research: ic=1 ai=1.0]
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