A new research paper introduces "Expectations Management" (EM), a model for how practitioners shape user expectations for smart-home AI. Based on interviews with designers from Amazon Alexa, Microsoft Azure IoT, and Google Nest, EM balances organizational rights with cultural practices. The paper outlines four design tensions and offers a five-phase EM Design Playbook to support responsible smart-home AI development. AI
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IMPACT Provides a framework for designing more responsible and human-centered smart-home AI experiences.
RANK_REASON Academic paper introducing a new model for smart-home AI design.