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Instinct and Meta's Muse AI agents now offer phone call capabilities

By PulseAugur Editorial · [2 sources] ·

Instinct and Meta's Muse, two prominent AI agents, have both introduced the capability to make phone calls. Instinct's new feature, Instinct Concierge, allows users to book reservations, manage appointments, and handle customer service issues. Meta's Muse has also gained the ability to place calls to U.S. businesses, with new features first rolling out to users who explicitly request them. These updates bring both agents to parity in offering calling functionalities, a feature previously touted by rivals. AI

IMPACT These updates bring leading AI agents to parity in offering calling functionalities, potentially increasing user engagement and task completion.

RANK_REASON Both Instinct and Meta's Muse AI agents added a new feature to make phone calls.

Read on Mastodon — sigmoid.social →

AI-generated summary · Google Gemini · from 2 sources. How we write summaries →

Instinct and Meta's Muse AI agents now offer phone call capabilities

How we ranked this

Signal score
23 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Tool
Both Instinct and Meta's Muse AI agents added a new feature to make phone calls.
Source corroboration
2 independent sources
Multiple independent publishers reporting the same story raises confidence that it's real and newsworthy.
Topics
product, other
Editorial topic classification. Feeds into how the story surfaces on /topic/<slug> hub pages and into the per-entity coverage mix.
AI-industry relevance
High
Clearly on-topic for AI-industry coverage.
Story freshness
Breaking (< 6h)
Fresh story with cross-source coverage still developing. Ranking may shift as more sources report.

Full methodology in our editorial standards.

COVERAGE [2]

  1. TechCrunch AI TIER_1 English(EN) · Ivan Mehta ·

    Rival AI agents, Instinct and Meta’s Muse, both add the ability to make calls

    People can use these assistants to make restaurant reservations and cancel subscriptions

  2. Mastodon — sigmoid.social TIER_1 English(EN) · [email protected] ·

    Rival AI agents, Instinct and Meta's Muse, both add the ability to make calls https://techcrunch.com/2026/09/17/rival-ai-agents-instinct-and-metas-muse-both-add

    Rival AI agents, Instinct and Meta's Muse, both add the ability to make calls https://techcrunch.com/2026/09/17/rival-ai-agents-instinct-and-metas-muse-both-add-the-ability-to-make-calls/ # AI # Tech # OpenSource

    LINKS techcrunch.com/…/rival-ai-agents-instinct…

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