A long-time paid user of the AI coding assistant Cursor reported that both their personal and company accounts were abruptly closed for an unspecified Terms of Service violation. The user detailed a timeline of ignored refund requests and follow-ups, with the ban notice arriving as a reply to their billing ticket. Despite having paid subscriptions for nearly a year without any apparent policy breaches, the user's appeal to regain access to their accounts was met with continued silence. AI
IMPACT Highlights potential customer service and policy enforcement issues for AI tool providers.
RANK_REASON User complaint about a product's customer service and account closure.
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