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Cursor users report lack of support after account compromise

A user on Reddit's r/cursor subreddit is experiencing significant issues after their account was compromised, leading to the misuse of tokens and an unexpected on-demand charge. Despite multiple attempts to contact Cursor's support over two weeks, the user has received no response and is seeking assistance to resolve the situation. AI

IMPACT Highlights potential customer support gaps in AI-powered tools.

RANK_REASON User-reported issue with a software product's support.

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AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Cursor users report lack of support after account compromise

COVERAGE [1]

  1. r/cursor TIER_2 English(EN) · /u/Thorbeer ·

    No way to contact support

    <!-- SC_OFF --><div class="md"><p>Recently my accounts got stolen and the hackers used my cursor account, they burned every token possible i had on my plan and also activated on demand feature and used 24$ extra.<br /> I have tried contacting support several ways for almost 2 wee…