Emotion recognition systems are entering offices and customer service centers, although their scientific foundations are questioned by experts. The market for 'affective computing'
Emotion recognition systems are being implemented in offices and customer service centers, despite expert doubts about their scientific validity. The 'affective computing' market is expanding, raising concerns about a new form of biometric oppression through imprecise algorithms disguised as efficiency improvements. AI
IMPACT Raises concerns about the ethical implications and potential misuse of AI in workplace surveillance and employee management.