RelayOps - Production-shaped telecom support agent (54% auto-resolve, 0 unsafe actions, full audit + decision console) [P]
An open-source AI agent named RelayOps has been developed to handle customer support for telecom and subscription billing. This agent has demonstrated a 54% auto-resolution rate on a sample of 50 tickets, with zero unsafe actions or billing escapes in adversarial testing. RelayOps utilizes a fine-tuned Qwen2.5 model for intent classification and a hybrid RAG system, incorporating independent guardrails to prevent inaccurate pricing or offers. AI
IMPACT This open-source release provides a specialized AI agent for customer support, potentially improving efficiency and safety in telecom billing operations.