EVA-Bench Data 2.0: 3 Domains, 121 Tools, 213 Scenarios
Hugging Face has released EVA-Bench Data 2.0, an expanded benchmark for evaluating voice agents. The new version covers three domains: Airline Customer Service Management, Enterprise IT Service Management, and Healthcare HR Service Delivery, featuring 213 scenarios across 121 tools. This represents a fourfold increase in coverage compared to the original release. The benchmark was validated against leading models like OpenAI's GPT-5.4, Google's Gemini 3.1 Pro, and Anthropic's Claude Opus 4.6, ensuring its rigor and fairness. AI
IMPACT Provides a more comprehensive evaluation suite for voice agents, pushing frontier models to improve across diverse enterprise scenarios.