Hugging Face expands voice agent benchmark to 3 domains, 121 tools

Hugging Face has released EVA-Bench Data 2.0, an expanded benchmark for evaluating voice agents. This new version broadens its scope to three enterprise domains: Airline Customer Service Management, Enterprise IT Service Management, and Healthcare HR Service Delivery. The updated dataset includes 213 scenarios across 121 tools, a significant increase from its previous iteration, and has been validated against leading models like GPT-5.4, Gemini 3.1 Pro, and Claude Opus 4.6. AI

IMPACT Provides a more comprehensive and realistic evaluation framework for voice agents, pushing development towards better handling of complex enterprise tasks.

RANK_REASON Release of a new version of an evaluation benchmark dataset with expanded scope and scenarios.

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• Anthropic
• Claude Opus 4.6
• EVA-Bench
• Gemini 3.1 Pro
• Google
• GPT-5.4
• Hugging Face
• OpenAI
• Anthropic Claude Opus 4.6
• Google Gemini 3.1 Pro
• OpenAI GPT-5.4
• ServiceNow

• paper
• product

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