Salesforce's AI platform Agentforce has been criticised as vaporware in a new Bloomberg report. Despite slick marketing showing AI agents booking appointments a
Salesforce is facing accusations of marketing its Agentforce AI platform with features that are not yet available. A Bloomberg report highlighted that advertised AI capabilities, such as appointment booking and prescription refills, are still in testing phases months after the platform's launch. The company has denied these claims. AI
IMPACT Accusations of AI vaporware could impact enterprise trust and adoption of AI-driven customer service platforms.