一位用户报告了与 Anthropic 的负面客户支持体验，详细说明了在与 AI 机器人互动后被重复收费，并在八天内未得到解决。用户对缺乏及时支持表示沮丧。 AI
影响 客户服务问题会影响用户对 AI 产品的信任和采用。
排序理由 用户对客户服务的投诉，而非产品或模型发布。
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Anthropic 因糟糕的客户支持响应时间而面临批评
报道来源 [1]
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Why is Anthropic support so bad ?
<!-- SC_OFF --><div class="md"><p>I was trying to make a purchase and got charged twice. Contacted support and had to deal with their AI bot, which told me a request was sent to a human and the issue will be resolved soon. It's been 8 DAYS. No response. Nothing.</p> <p>What kind …