A Claude Pro user is experiencing significant frustration due to missing purchased usage credits that have not been applied to their account. Despite multiple attempts to contact Anthropic support via email and chat, the user has only received automated responses or unfulfilled promises of follow-up. The user is seeking advice on how to escalate the issue or reach a human representative to resolve the billing problem, which involves a verified payment for credits that were never delivered. AI
影响 Highlights potential customer service gaps for AI product users, impacting adoption and trust.
排序理由 User-reported issue with a product's support system, not a core product release or significant industry event.
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