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ENTITY Teleperformance

Teleperformance

PulseAugur coverage of Teleperformance — every cluster mentioning Teleperformance across labs, papers, and developer communities, ranked by signal.

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  1. RESEARCH · CL_19072 ·

    AI accent masking in call centres sparks union backlash and job concerns in Canada

    Canadian union leaders and academics are raising concerns about the use of AI to alter the accents of call centre workers, particularly those employed offshore. This technology, which can make non-native English speaker…