Pete Hanlon
PulseAugur coverage of Pete Hanlon — every cluster mentioning Pete Hanlon across labs, papers, and developer communities, ranked by signal.
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Prepare Customer Support Workflows Before AI Automation
Businesses should refine their customer support processes before implementing AI automation to avoid amplifying existing issues. Key steps include consolidating and cleaning customer data, improving interaction classifi…
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AI voice selection is a critical brand decision, not just technical
The choice of AI voice for customer interactions is a critical brand decision, not merely a technical setting. Pete Hanlon, CTO of Moneypenny, emphasizes that the tone, pace, and accent of an AI voice significantly infl…
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Hugging Face launches Real World VoiceEQ benchmark for human-quality voice AI
Hugging Face has introduced Real World VoiceEQ, a new benchmark designed to evaluate the human quality of voice AI interactions. Unlike traditional benchmarks that focus on metrics like word error rate and latency, Voic…