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ENTITY Niranjan Virjayaragavan

Niranjan Virjayaragavan

PulseAugur coverage of Niranjan Virjayaragavan — every cluster mentioning Niranjan Virjayaragavan across labs, papers, and developer communities, ranked by signal.

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  1. COMMENTARY · CL_336966 ·

    CX AI Strategies Overlook Human-AI Mix, Focusing Too Heavily on Automation

    Many organizations are focusing their customer experience (CX) AI strategies on automation, leading to increased AI spending but overlooking the crucial balance between AI and human agents. A key issue is the lack of se…