ENTITY Lauren Xiaoyuan Lu

Lauren Xiaoyuan Lu

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TOOL · CL_157556 · Jul 22 · 14:22

Dartmouth study: Agentic AI struggles with human customers

A working paper from Dartmouth College, "Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba’s Customer Service Operations," explores the effectiveness of agentic AI systems when int…

Dartmouth study: Agentic AI struggles with human customers