Jira Service Management
PulseAugur coverage of Jira Service Management — every cluster mentioning Jira Service Management across labs, papers, and developer communities, ranked by signal.
- 2026-07-19 product_launch Atlassian migrated AI Answers and JQL functionalities to a new cloud model within Jira Service Management. source
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Atlassian Rovo MCP Server integrates with Claude Code for Jira, Confluence, Bitbucket
Atlassian has integrated its Rovo MCP Server with Claude Code, allowing users to connect Jira, Confluence, and Bitbucket to the AI coding assistant. This integration enables Claude Code to interact with Atlassian's tool…
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ShipStation Global deploys AI help desk agent on Amazon Bedrock AgentCore
ShipStation Global has developed an AI-powered IT help desk agent named Deckhand, utilizing Amazon Bedrock AgentCore and Anthropic's Claude model. This agent integrates with Slack to answer routine IT and company questi…
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Atlassian warns of critical file access flaw in datacenter products
Atlassian has identified a critical security vulnerability affecting its datacenter products, including Jira, Confluence, and Bitbucket. The flaw, designated CVE-2024-1597, allows for unauthorized file access. The compa…
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Open model trained to write Atlassian Forge apps
A developer has trained a 27-billion parameter open-weight model, Qwen3.8-27B, to generate Atlassian Forge applications. This fine-tuned model demonstrates significant improvements over its base version, with the abilit…
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Fine-tune Qwen LLMs on Mac using LoRA and MLX
This guide details how to fine-tune Qwen models, specifically Qwen3.8-27B and Qwen3.5-9B, using LoRA on a Mac with Apple Silicon. It provides seven scripts for the entire process, from environment setup to merging the t…
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Atlassian migrates Jira Service Management AI Answers and JQL to new cloud model
Atlassian has transitioned its AI Answers and JQL functionalities within Jira Service Management to a new cloud model, as noted in their cloud changes blog for June 15-22, 2026. This update focuses on migrating existing…
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Freshworks embeds MCP Gateway in Freshservice for AI context
Freshworks has integrated an MCP Gateway into its Freshservice ITSM platform, aiming to solve the problem of AI agents lacking access to live enterprise data. This new gateway allows AI agents to pull information from v…
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Atlassian escalates rivalry with ServiceNow, gaining ITSM customers with AI-native platform
Atlassian is intensifying its competition with ServiceNow in the IT service management (ITSM) sector, reporting a record quarter for gaining customers from rivals. CEO Mike Cannon-Brookes highlighted that Atlassian's AI…