Jira Service Management
PulseAugur coverage of Jira Service Management — every cluster mentioning Jira Service Management across labs, papers, and developer communities, ranked by signal.
- 2026-07-19 product_launch Atlassian migrated AI Answers and JQL functionalities to a new cloud model within Jira Service Management. source
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Atlassian migrates Jira Service Management AI Answers and JQL to new cloud model
Atlassian has transitioned its AI Answers and JQL functionalities within Jira Service Management to a new cloud model, as noted in their cloud changes blog for June 15-22, 2026. This update focuses on migrating existing…
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Freshworks embeds MCP Gateway in Freshservice for AI context
Freshworks has integrated an MCP Gateway into its Freshservice ITSM platform, aiming to solve the problem of AI agents lacking access to live enterprise data. This new gateway allows AI agents to pull information from v…
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Atlassian escalates rivalry with ServiceNow, gaining ITSM customers with AI-native platform
Atlassian is intensifying its competition with ServiceNow in the IT service management (ITSM) sector, reporting a record quarter for gaining customers from rivals. CEO Mike Cannon-Brookes highlighted that Atlassian's AI…