Hemant P Soni
PulseAugur coverage of Hemant P Soni — every cluster mentioning Hemant P Soni across labs, papers, and developer communities, ranked by signal.
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AI now dictates customer experience before human contact · Forbes
AI is increasingly influencing customer experience before human interaction, with systems predicting intent, curating product shortlists, and routing inquiries. These AI-driven decisions personalize journeys, optimize o…
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Capgemini Leader Proposes DICE Framework for Integrated Customer Intelligence
Hemant Soni, a Digital Transformation Leader at Capgemini, proposes the Data-Integrated Campaign Engagement (DICE) framework to address the paradox of enterprises having more customer data but less AI-driven intelligenc…
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AI framework predicts TMT subscriber churn before it happens
A new framework for the telecommunications, media, and technology (TMT) sector aims to address subscriber churn by leveraging AI for predictive customer experience management. The proposed four-pillar approach emphasize…