Hemant P Soni
PulseAugur coverage of Hemant P Soni — every cluster mentioning Hemant P Soni across labs, papers, and developer communities, ranked by signal.
1 day(s) with sentiment data
-
AI Customer Engagement Fails Due to Data Silos, Experts Say
Enterprises are increasing AI spending for customer engagement but seeing limited returns due to fragmented data architectures. A significant portion of companies report their data is not ready for AI, citing data silos…
-
AI now dictates customer experience before human contact · Forbes
AI is increasingly influencing customer experience before human interaction, with systems predicting intent, curating product shortlists, and routing inquiries. These AI-driven decisions personalize journeys, optimize o…
-
Capgemini Leader Proposes DICE Framework for Integrated Customer Intelligence
Hemant Soni, a Digital Transformation Leader at Capgemini, proposes the Data-Integrated Campaign Engagement (DICE) framework to address the paradox of enterprises having more customer data but less AI-driven intelligenc…
-
AI framework predicts TMT subscriber churn before it happens
A new framework for the telecommunications, media, and technology (TMT) sector aims to address subscriber churn by leveraging AI for predictive customer experience management. The proposed four-pillar approach emphasize…