ENTITY Fonix.AI

Fonix.AI

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TOOL · CL_287384 · Oct 8 · 05:56

Migrating IVR systems to conversational AI: routing, actions, and fallbacks

This article discusses the migration of an Interactive Voice Response (IVR) system to a conversational AI framework. It details the process of implementing routing, actions, and fallback mechanisms within the new AI-dri…