ENTITY Eric Bensley

Eric Bensley

PulseAugur coverage of Eric Bensley — every cluster mentioning Eric Bensley across labs, papers, and developer communities, ranked by signal.

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COMMENTARY · CL_134509 · Jul 9 · 16:55

ServiceNow report: AI can enhance customer experience beyond efficiency

A new report from ServiceNow, based on a survey of 34,000 individuals across 18 countries, indicates that companies are overly focused on efficiency in customer service, often at the expense of the human experience. The…