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ENTITY CX Leaders

CX Leaders

PulseAugur coverage of CX Leaders — every cluster mentioning CX Leaders across labs, papers, and developer communities, ranked by signal.

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  1. COMMENTARY · CL_87967 ·

    AI shifts from deflection to agent empowerment in customer experience

    Customer experience leaders are moving away from using AI solely for deflection and towards employing it as a tool to empower human agents. This shift focuses on leveraging AI to enhance agent performance during complex…