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ENTITY contact center AI

contact center AI

PulseAugur coverage of contact center AI — every cluster mentioning contact center AI across labs, papers, and developer communities, ranked by signal.

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    Genesys acquires Pinkfish for contact center AI; UN panel warns of AI risks to science

    Genesys has acquired Pinkfish, a company specializing in contact center AI, to enhance its artificial intelligence capabilities. Separately, a United Nations panel has issued a warning regarding the potential risks that…