ENTITY Charles Mackinnon

Charles Mackinnon

PulseAugur coverage of Charles Mackinnon — every cluster mentioning Charles Mackinnon across labs, papers, and developer communities, ranked by signal.

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COMMENTARY · CL_166213 · Jul 27 · 16:47

Centrica's chatbot preference claim challenged by customer service expert

A letter to The Guardian argues that Centrica's claim that customers prefer chatbots to human interaction is misleading. The author suggests that the perceived preference for digital channels is a result of companies ma…

Centrica's chatbot preference claim challenged by customer service expert