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Wikipedia survey AI interaction frustrates donor

A user expressed frustration after interacting with an AI chatbot during a Wikipedia donation survey. The user found the repetitive nature of the AI's questions irritating and felt their time was being wasted. They stated a preference for human interaction when providing responses to surveys, especially when donating. AI

IMPACT AI chatbots may need to improve their interaction design to avoid frustrating users, especially in contexts like surveys or donations.

RANK_REASON User complaint about an AI chatbot interaction, not a significant industry event.

Read on Mastodon — fosstodon.org →

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Wikipedia survey AI interaction frustrates donor

COVERAGE [1]

  1. Mastodon — fosstodon.org TIER_1 English(EN) · [email protected] ·

    I donate to Wikipedia. Nothing extravagant, just $25 every 6 months or so. So I was invited to take a survey. 15min in I started getting repetitive questions ab

    I donate to Wikipedia. Nothing extravagant, just $25 every 6 months or so. So I was invited to take a survey. 15min in I started getting repetitive questions about how I would be most likely or least likely to support blah blah blah over and over. It eventually dawned on me that …