A long-time Verizon customer experienced a significant issue when the company sent them a refurbished phone that had been remotely wiped. This action erased the customer's entire digital life, and Verizon has reportedly refused to take responsibility for the incident. The customer, who has been with Verizon for over 20 years, is now contemplating legal action. AI
RANK_REASON This is a customer service issue with a tech company, not a core AI development or release.
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