A user in France experienced their Claude Max account being suspended due to a suspected violation of the Supported Countries Policy. Despite using the service exclusively from France without a VPN, the account was flagged, and the user is unable to access the appeal process due to a login loop on the restricted page. This has resulted in a loss of access to their work history and an automatic refund, raising concerns about a lack of manual review. AI
IMPACT Highlights potential issues with AI service accessibility and customer support for users in specific regions.
RANK_REASON User-reported issue with a specific product feature, not a company-wide announcement or major development.
AI-generated summary · Google Gemini · from 1 sources. How we write summaries →
