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Anthropic Pro users report inaccessible accounts despite ongoing charges

A user is experiencing an issue where their Anthropic Pro account is inaccessible, redirecting them to account setup despite still being charged monthly. They have not received any notifications about account suspension or bans. Attempts to resolve the issue through customer support have been unsuccessful, with generic instructions failing and a promised follow-up from a human representative never materializing. The user is seeking advice from others who may have encountered and resolved a similar problem. AI

RANK_REASON User-reported issue on Reddit about a product, not a formal announcement or significant event.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/OptimismNeeded ·

    Chats & history gone, still charged - any success restoring?

    <!-- SC_OFF --><div class="md"><p>I didn't get any message about the account being shut or banned or anything, but when login always sends me to a &quot;Let's set up your account&quot;. </p> <p>Finn support only sends the same instructions, doesn't work. Got a &quot;human will be…