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Cursor users frustrated by AI support bot's hallucinations

A user is experiencing significant frustration with Cursor's AI-powered support bot, which they claim is hallucinating and failing to resolve technical issues. The user highlights the irony of an AI coding assistant lacking effective human customer support for paying customers. They are seeking a way to contact a human representative at Cursor to address their blocked workflow. AI

IMPACT Highlights potential customer service challenges with AI-driven products.

RANK_REASON User complaint about a product's AI feature.

Read on r/cursor →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

COVERAGE [1]

  1. r/cursor TIER_2 English(EN) · /u/Heavy-Log256 ·

    Stuck for days, Cursor's support bot just hallucinates, need to know how to reach an actual human before I lose my mind.

    <!-- SC_OFF --><div class="md"><p>I need to vent for a second because I am incredibly frustrated. I’ve been struggling with a technical challenge in Cursor for days now, and my workflow is completely blocked.<br /> Every single time I try to reach out to support, I get stonewalle…