The article discusses the challenge of managing AI bots that are already making customer decisions, framing it as a decisioning problem rather than a tooling issue. It proposes a 90-day plan to address this, starting with governance in the first 30 days, followed by automation, and finally decommissioning legacy systems. AI
IMPACT Provides a strategic framework for organizations to manage AI decision-making and governance.
RANK_REASON The item discusses a strategy for managing AI, which falls under commentary on AI implementation.
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