Users are reporting significant issues with Cursor's customer support, citing ghosted emails and lost access to paid plans. Attempts to voice concerns on official forums are reportedly being suppressed by moderation bots. This lack of responsiveness has led at least one user to abandon plans to adopt Cursor for their company. AI
IMPACT Poor customer support could hinder enterprise adoption of AI coding tools.
RANK_REASON User reports of product issues and poor customer support.
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