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Anthropic's Claude accounts disabled for underage identification

By PulseAugur Editorial · [6 sources] ·

Users are reporting that their Anthropic Claude accounts are being unexpectedly disabled, with the AI identifying them as under 18. Despite attempts at age verification through methods like Yoti and face scans, users are unable to regain access to their accounts or retrieve their data. This issue appears to be affecting long-time users who have not engaged in any activity that would question their age. AI

IMPACT Users are experiencing account access issues with Claude, hindering their ability to use the AI.

RANK_REASON User-reported issue with a product, not a new release or major event.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 6 sources. How we write summaries →

Anthropic's Claude accounts disabled for underage identification

How we ranked this

Signal score
0 / 100
Composite score across the factors below. Higher = stronger signal that this story matters right now.
Newsworthiness bucket
Tool
User-reported issue with a product, not a new release or major event.
Source corroboration
6 independent sources
Strong cross-source corroboration — multiple independent publishers covered this within the clustering window.
Topics
product, other
Editorial topic classification. Feeds into how the story surfaces on /topic/<slug> hub pages and into the per-entity coverage mix.
AI-industry relevance
High
Clearly on-topic for AI-industry coverage.
Story freshness
137 days old
Aged out of breaking-news scoring windows; ranking reflects the durable signal from the full source set.

Full methodology in our editorial standards.

COVERAGE [6]

  1. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1u0cxvk/claude_account_banned/"> <img alt="Claude account banned???" src="https://preview.redd.it/mxu3ik9n536h1.png?width=140&amp;height=79&amp;auto=webp&amp;s=29517fcb7cd4f57d4f2c74e06a076637dcee2b7e" title="C…

  2. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1u0bo49/claude_account_banned/"> <img alt="Claude account banned???" src="https://preview.redd.it/44ewqq9ox26h1.png?width=140&amp;height=79&amp;auto=webp&amp;s=4dd5f0ced64784a97733ff019582eb4ce0c5185f" title="C…

  3. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1u0b6dv/claude_account_banned/"> <img alt="Claude account banned???" src="https://preview.redd.it/0sggauqiu26h1.png?width=140&amp;height=79&amp;auto=webp&amp;s=575a6b6b35734c41c723c12ee600b1bc773fe9a4" title="C…

  4. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

  5. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

  6. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

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