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Anthropic's Claude AI flags adult users as underage, disabling accounts

By PulseAugur Editorial · [3 sources] ·

Users are reporting issues with Anthropic's Claude AI, where accounts are being disabled due to age verification failures. Despite users being over 18 and attempting various verification methods like Yoti and facial scans, their accounts are being flagged as underage. This is preventing them from accessing their data and continuing to use the service. AI

IMPACT Potential user frustration and data access issues due to AI verification failures.

RANK_REASON User-reported issue with a specific AI product's functionality.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 3 sources. How we write summaries →

COVERAGE [3]

  1. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

  2. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

  3. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

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