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Anthropic's Claude accounts disabled for underage identification

By PulseAugur Editorial · [6 sources] ·

Users are reporting that their Anthropic Claude accounts are being unexpectedly disabled, with the AI identifying them as under 18. Despite attempts at age verification through methods like Yoti and face scans, users are unable to regain access to their accounts or retrieve their data. This issue appears to be affecting long-time users who have not engaged in any activity that would question their age. AI

IMPACT Users are experiencing account access issues with Claude, hindering their ability to use the AI.

RANK_REASON User-reported issue with a product, not a new release or major event.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 6 sources. How we write summaries →

Anthropic's Claude accounts disabled for underage identification

COVERAGE [6]

  1. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1u0cxvk/claude_account_banned/"> <img alt="Claude account banned???" src="https://preview.redd.it/mxu3ik9n536h1.png?width=140&amp;height=79&amp;auto=webp&amp;s=29517fcb7cd4f57d4f2c74e06a076637dcee2b7e" title="C…

  2. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1u0bo49/claude_account_banned/"> <img alt="Claude account banned???" src="https://preview.redd.it/44ewqq9ox26h1.png?width=140&amp;height=79&amp;auto=webp&amp;s=4dd5f0ced64784a97733ff019582eb4ce0c5185f" title="C…

  3. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <table> <tr><td> <a href="https://www.reddit.com/r/Anthropic/comments/1u0b6dv/claude_account_banned/"> <img alt="Claude account banned???" src="https://preview.redd.it/0sggauqiu26h1.png?width=140&amp;height=79&amp;auto=webp&amp;s=575a6b6b35734c41c723c12ee600b1bc773fe9a4" title="C…

  4. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

  5. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

  6. r/Anthropic TIER_1 English(EN) · /u/Adventurous-Space348 ·

    Claude account banned???

    <!-- SC_OFF --><div class="md"><p>I have been using claude from a long time , and today claude hit me with that my account is disabled because it identifies me as under 18 , whereas i am well over 18 and have never anything that would question my age.</p> <p>Is there anyway i can…

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