The author argues that before fully automating services with AI, it's crucial to first perform these services manually. This hands-on approach serves as a form of market research, providing valuable insights and direct feedback. By understanding the intricacies of a service through manual execution, businesses can better identify what aspects are truly valuable and worth automating, ensuring that automation efforts are aligned with genuine customer needs and market demand. AI
IMPACT Suggests a strategic approach for businesses to ensure AI automation efforts are well-informed and customer-centric.
RANK_REASON Opinion piece discussing a strategy for AI implementation.
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