Hugging Face has released EVA-Bench Data 2.0, an expanded benchmark for evaluating voice agents. The new version covers three domains: Airline Customer Service Management, Enterprise IT Service Management, and Healthcare HR Service Delivery, featuring 213 scenarios across 121 tools. This represents a fourfold increase in coverage compared to the original release. The benchmark was validated against leading models like OpenAI's GPT-5.4, Google's Gemini 3.1 Pro, and Anthropic's Claude Opus 4.6, ensuring its rigor and fairness. AI
IMPACT Provides a more comprehensive evaluation suite for voice agents, pushing frontier models to improve across diverse enterprise scenarios.
RANK_REASON The cluster describes the release of a new, expanded benchmark dataset for evaluating AI models, including details on its design and scope. [lever_c_demoted from research: ic=1 ai=1.0]
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