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UK tax authority awards Capgemini £600M contact center deal

The UK's tax authority has awarded Capgemini a £600 million contract for contact center services. This deal is part of a larger, more complex £2.4 billion customer relationship management (CRM) system implementation, the start of which has been delayed. The contract highlights significant IT spending in the public sector. AI

IMPACT This contract award for IT services has minimal direct impact on AI operators.

RANK_REASON This is a contract award for IT services, not a core AI development or release.

Read on The Register — AI →

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UK tax authority awards Capgemini £600M contact center deal

COVERAGE [1]

  1. The Register — AI TIER_1 English(EN) ·

    UK tax collector hands Capgemini £600M contact center deal, delays start of £2.4B CRM contract

    Another monster tech contract in the works for one of the usual suspects