A user reported their Anthropic account was suspended for violating the Usage Policy regarding cyber harm, despite being approved for dual-use cybersecurity activities. The user also encountered broken appeal links that led to a loop on the Claude homepage, and found that the user safety email address was unresponsive. They are seeking a way to escalate their issue to a human for resolution. AI
IMPACT Poor customer service and broken appeal processes can deter users from engaging with AI products.
RANK_REASON User complaint about product functionality and customer service.
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