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US companies struggle with AI ROI due to outdated processes

Corporate America faces significant dysfunction, exemplified by an $18 expense report overage that triggered a lengthy audit process. This highlights how companies often automate broken systems rather than fixing underlying inefficiencies. Executives struggle to identify and eliminate outdated spending, such as unused country club memberships or ineffective sponsorships, leading to minimal returns on AI investments. IBM's transformation, however, achieved a 30% improvement by questioning existing processes from the ground up. AI

IMPACT Companies are failing to realize AI's potential due to a reluctance to fix inefficient legacy processes first.

RANK_REASON The article discusses broader corporate inefficiencies and the challenges of AI adoption, rather than a specific event or release.

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AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

US companies struggle with AI ROI due to outdated processes

COVERAGE [1]

  1. Fortune TIER_1 English(EN) · Nick Lichtenberg ·

    The $18 expense report and the defunded intern programs: symbols of corporate America’s dysfunction

    Exec from Okta, IBM, FedEx Freight and BCG on the issue with flawed systems and their flawed designers still being around: "We just don't think that way."