PulseAugur
EN
LIVE 19:02:35

OpenAI user locked out of Codex over phone number update issue

A user is experiencing issues accessing OpenAI's Codex due to a problem with updating their phone number associated with their account. While they can still log into ChatGPT, Codex requires phone number verification, which they cannot complete with their new number. The user is seeking guidance on how to resolve this account access problem. AI

IMPACT User-facing account management issues can hinder adoption and usability of AI tools.

RANK_REASON User-reported issue with a specific product feature.

Read on r/OpenAI →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

COVERAGE [1]

  1. r/OpenAI TIER_2 English(EN) · /u/Crazy-Talk1409 ·

    Ability to change phone number.

    <!-- SC_OFF --><div class="md"><p>I recently changed phone numbers because earlier I was using a work number that I used to sign into the OpenAI account. Now I don't have the ability to change or update my new number, and I can't sign into Codex. I can sign into ChatGPT, but I ca…