A user is experiencing issues accessing OpenAI's Codex due to a problem with updating their phone number associated with their account. While they can still log into ChatGPT, Codex requires phone number verification, which they cannot complete with their new number. The user is seeking guidance on how to resolve this account access problem. AI
IMPACT User-facing account management issues can hinder adoption and usability of AI tools.
RANK_REASON User-reported issue with a specific product feature.
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