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Customer service is brand proof, not a cost center

By PulseAugur Editorial · [1 sources] ·

Customer service is often viewed as a cost center, but it should be seen as a crucial element that demonstrates a brand's value. If customer service is not intentionally designed, it can lead to a loss of trust. This perspective highlights the importance of integrating service into the core of a company's strategy. AI

RANK_REASON The cluster contains an opinion piece about customer service strategy.

Read on Mastodon — fosstodon.org →

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COVERAGE [1]

  1. Mastodon — fosstodon.org TIER_1 English(EN) · [email protected] ·

    “Most companies still treat customer service like a cost center. That’s the mindset problem. Service is not a department. It’s the visible proof of your brand.

    “Most companies still treat customer service like a cost center. That’s the mindset problem. Service is not a department. It’s the visible proof of your brand. If it’s not designed intentionally, you’re paying to lose trust.” -Joseph Michelli # AI # CX # Leadership # WDanielCoxII…

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