A user reported a negative customer support experience with Anthropic, detailing being double-charged for a purchase and facing an eight-day delay with no resolution after interacting with an AI bot and a subsequent human request. The user expressed frustration with the lack of timely support. AI
IMPACT Customer service issues can impact user trust and adoption of AI products.
RANK_REASON User complaint about customer service, not a product or model release.
AI-generated summary · Google Gemini · from 1 sources. How we write summaries →